Cancellation Policy

**COVID-19 modified cancellation policy: late cancellations will be charged and a credit will be offered for your next, rescheduled appointment as a one-time courtesy. We have a very generous four hour cancellation window, so you should have plenty of time to cancel if you are not feeling well. Please do not come in if you are feeling ill, have a fever or a cough, or are experiencing any symptoms of COVID-19 as outlined by the CDC. No show fees still apply, and will not be offered as a credit. You must contact us to cancel your appointment, or cancel yourself using our online booking platform.**

Cancellations must be made within four hours of the appointment time to avoid a cancellation fee.

  • Appointments cancelled within 4 hours of your appointment time will be charged 50% of the service(s) booked.
  • If you are a no-show for an appointment, you will be charged 100% of the service booked (appointments are considered a no show if you are 10 or more minutes late to your appointment and have not contacted us)
  • You may have someone else take your appointment for you to avoid the cancellation fee (same appointment time and service).

*Cancellation policy is for 1-4 guests. Group and event cancellations for 5 or more guests follow a different policy outlined in our Group Event Agreement.

Give us a ring if you need to cancel, reschedule or are running late at (512) 345-3480

Return Policy

Gift card purchases and services performed are non-refundable.

Unopened/unused retail products may be returned within 10 days of purchase.

We want all of our guests to leave feeling they received a quality service. Any guest who feels the LACQUER staff has not met their expectations must return to the same LACQUER salon within 24 hours for an accurate evaluation by management of the problem. If the service did not meet LACQUER's standards, a complimentary redo will be offered.

We offer a 7 day no-chip guarantee on all gel and ultra polish finishes. Contact us & send us photos within 7 days of your service and we will schedule your complimentary redo. (512) 476-1211